Troubleshooting sequence for printing issues 2
Print a Self Test page from the printer by disconnecting the printer’s USB cable from the Computer or from the printer side.
To isolate whether the issue is with printer’s Hardware or Software let’s print a Test page from the printer by disconnecting the printer’s USB cable from the Computer or from the printer side.
Now, the results show two scenarios:
One is Hardware issue(If the self test is not printed from printer).
Second one is Software issue(If the self test is printed from printer).
If the printer does not print a Self Test page from the printer, it confirms that the printer hardware is not functioning properly.Educate the Customer by stating that I’m sorry to say this. As per the results, I suspect that the printer hardware is not functioning properly. However, let us try some more troubleshooting steps to isolate and fix the issue.
Step 1: Connect the printer directly to wall out let.
Step 2: Check the ink level.
Step 3: Cleaning of cartridge and printer contacts.
Step 4: Perform a Power cycle steps to remove static electricity from printer.
Follow the steps to Power cycle the printer :
1.Unplug the power supply from the wall outlet.
2.Unplug the power supply from the back of the printer.
3.Wait at least 20 seconds, and then plug in the supply back into the wall outlet.
4.Plug in the power supply back into the printer.
5.Press the power button to turn the printer on.
After performing all the steps, try printing a Self-Test page from printer.